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alex_antoninThem: Why do customers give you verbal abuse for 20 minutes straight and then say "I know it's not you, it's not your fault".
If you know it's not my fault then why are are you yelling at me Susan?
My response:
Because these companies excel at being customer hostile. I don't understand how people can ever be calm with how user hostile these helplines and shit are. It's literal, actual torture and I for one, my version of autistic meltdowns is losing control of my temper. I literally can't stop it once it gets going, I have tried. It's usually caused by the situation I'm calling about, including the user hostile nature of these customer service numbers, and if I've been tortured thus for 20 minutes before I even get through to a human, I'm using every spare ounce of energy to try to keep my cool, and it doesn't take much to push me over the edge into a meltdown. And then if what pushed me over wasn't something the person on the other end did, I feel shame and apologize.
Which is why I prefer to get help from chat line customer service because it's generally less stressful and I can do other stuff on the computer while I wait for a response. Whereas on the phone I have to listen to the same goddamn music over and over and over again, often interrupted sporadically by an ad or some shit that briefly tricks me into thinking it's a human being at last. Repetitive music is literally a torture tactic used by actual torturers, so is it any wonder that hold music is so stressful?
News flash: if you fucking torture your customers when they can't get away because they need your help, then of course some of them are going to snap. Funny how that works.
If you know it's not my fault then why are are you yelling at me Susan?
My response:
Because these companies excel at being customer hostile. I don't understand how people can ever be calm with how user hostile these helplines and shit are. It's literal, actual torture and I for one, my version of autistic meltdowns is losing control of my temper. I literally can't stop it once it gets going, I have tried. It's usually caused by the situation I'm calling about, including the user hostile nature of these customer service numbers, and if I've been tortured thus for 20 minutes before I even get through to a human, I'm using every spare ounce of energy to try to keep my cool, and it doesn't take much to push me over the edge into a meltdown. And then if what pushed me over wasn't something the person on the other end did, I feel shame and apologize.
Which is why I prefer to get help from chat line customer service because it's generally less stressful and I can do other stuff on the computer while I wait for a response. Whereas on the phone I have to listen to the same goddamn music over and over and over again, often interrupted sporadically by an ad or some shit that briefly tricks me into thinking it's a human being at last. Repetitive music is literally a torture tactic used by actual torturers, so is it any wonder that hold music is so stressful?
News flash: if you fucking torture your customers when they can't get away because they need your help, then of course some of them are going to snap. Funny how that works.